Shipping & Delivery
Last updated
We ship every order from our workshop in Sialkot, Pakistan. This page explains where we ship, how long it takes and what you pay.
Where we ship
We ship worldwide, wherever our courier delivers. If we can't ship to your address, we'll tell you before you pay.
Shipping cost
There's no fixed shipping price and no free-shipping threshold. We quote shipping with every order, and include it in the total we send you before you pay, so you see the full amount first.
When your order ships
- In-stock instruments: within 2–4 working days after payment.
- Private-label orders (your name or logo): 2–4 weeks after you approve the artwork and pay.
We ship once payment has been received.
Delivery time
| Shipping method | Usual delivery time |
|---|---|
| Express courier | 5–10 working days |
| Economy | 30–45 days |
Delivery times are estimates. Customs checks, public holidays and weather can sometimes cause delays.
Order updates and tracking
We send you updates by WhatsApp and email:
- when we receive your order
- your payment link
- your tracking number, once your payment is confirmed
Duties and taxes
Duties and taxes are included in your total (DDP) only for these countries:
- United Kingdom
- Republic of Ireland
- Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
All other countries: import duties and taxes, if your country charges any, are paid by you on delivery. They are not part of our total, and we tell you this when we send your quote.
Invoices and customs
- Our invoice always shows the real value of your order, including the copy that travels with the parcel for customs. We can't mark parcels with a lower value or as a gift.
- Customs in your country may need extra documents or ask questions. We'll help with anything we can provide.
Your address
Please check your delivery address and phone number before you pay. The courier may need your phone number to deliver.
If a parcel comes back to us because the address was wrong or it wasn't collected, you pay the cost of shipping it again.
Damaged or missing parcels
If your parcel arrives damaged or doesn't arrive, contact us within 7 days of delivery with your order details and photos of any damage. We'll work with the courier to sort it out. For faulty or wrong items, see Returns & Refunds.
Contact
Questions about a delivery: WhatsApp or mubarrainstrumed@gmail.com.